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Privacy Policy – Jimmy The Lock

1. Who We Are

Jimmy The Lock is a mobile locksmith service operating across Essex and surrounding areas. We specialize in vehicle key replacement, lockouts, and emergency locksmith services.

2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Contact details (phone number, email address)

  • Vehicle make and model

  • Location/address for service

  • Any messages or inquiries sent via our website, WhatsApp, or social media

3. How We Use Your Information

We use your data to:

  • Respond to service requests and inquiries

  • Schedule and deliver locksmith services

  • Send updates or confirmations related to your booking

  • Improve our services and customer experience

We do not use your data for unsolicited marketing or share it with third parties unless required by law or necessary to complete your service.

4. Lawful Basis for Processing

We process your data under the lawful basis of contract (to provide services you request) and legitimate interest (to respond to inquiries and improve our operations).

5. Data Storage and Security

Your data is stored securely and only for as long as necessary to fulfill the purpose it was collected for. We use secure systems to protect against unauthorized access, alteration, or disclosure.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at:
📧 jimmy@jimmythelock.co.uk
📞 07442542098

7. Cookies

Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

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